take technology-driven as the core and continue to develop efficient and intelligent power distribution products.
Response time:
✅ Working days 8:30-18:00: Respond to inquiries within 2 hours and provide solutions within 24 hours
✅ Emergency failures (such as power outages): Priority processing, arrive at the domestic site within 12 hours, and arrive at the overseas site within 48 hours.
Warranty service:
✅ The whole machine is warranted for 2 years, and the core components (circuit breaker module) are warranted for 5 years
✅ Free repairs during the warranty period (only material costs will be charged for man-made damage)
Remote Support:
✅ Free lifetime technical consultation (phone/WeChat/email)
✅ Shared device installation and debugging video library (scan the code to learn)
Annual maintenance package:
Basic version: 1 equipment inspection per year + 20% discount on consumables (unit price starting from 500 yuan)
Premium Edition: 2 inspections/year + priority dispatch + 30% discount on accessories for life (exclusive for contract customers)
Spare parts guarantee:
Common accessories inventory can be checked in real time (self-service query on the official website, delivery within 48 hours)
Customized service for spare parts of old equipment (prepayment required, delivery period 15-30 days)
Training services:
Free provision of “Electronic Manual on Safe Operation of Power Distribution Equipment”
Offline training (paid item): 2,000 yuan/session (including practical demonstration)
Service visualization:
The work order system pushes progress in real time (test report → maintenance plan → completion acceptance)
Provide fault analysis report after maintenance (including preventive suggestions)
Cost control:
Quote before repair, start repair after customer confirmation
Old parts can be recycled at a discount (after evaluation, they can be used to offset repair costs)
Committed to providing customers with intelligent, safe and reliable power distribution solutions.
